Corporate Philosophy

Locally controlled, independent businesses present a clearly superior business model to publicly traded, national organizations in virtually every industry. 
 
All resources within our independent business are focused on one goal only:  delivering customer value that generates sustainable profits for the shareholders and employees.  

This independent business has few distractions from irrational forces or corporate gluttony, no resources wasted on impressing “the street” or meeting this quarter’s “numbers”, and no reward from temporary fluctuation in the perceived “value” of the enterprise.

In a society increasingly challenged by budgetary constraints on government at every level, local businesses provide a disproportionately high share of jobs, taxes, community involvement, and charitable giving. 

In healthcare in particular, where adequate funding hinges upon tax revenues, there is no room for waste while the ultimate customers at risk are our own family and friends. Integrity, stability, reliability, and investments in the community both economic and human are not commodities nor are they very common in healthcare product distribution today.

While all politics are “local”, all healthcare is also “local”, despite what the conglomerates will spout.  Systems, synergies, strategies and slogans only go so far in responding to ever-changing needs of caregivers.  The business down the street will always have an advantage over the one out of state.

Yet, the “bottom line” of local, personal service from people you know isn’t just “warm and fuzzy” nostalgia.  The kind of service you used to expect is fondly remembered because it is valuable, in cold, hard, cash terms.  Talking to people and not machines, doing “deals” on trust and not with 40-page contracts, and getting honest answers and not corporate double-speak produces a demonstrable “return on investment”. 

For our customers, we promise:

1. Long-term relationships valued over short-term profits.
2. Competence, responsiveness, and integrity in all transactions.
3. Human assistance whenever you have a problem.
4. Hassle-free access to our decision-makers.
5. A superior, more enjoyable atmosphere for conducting business.

For our vendors, we offer:

1. Superior sales results for the products of our selected partners, over those produced by our competitors, adjusted to a “per capita” or “market potential” basis.
2. Competence, responsiveness, and integrity in all transactions.
3. Straight answers regarding our product selection and marketing decisions.
4. Hassle-free access to our decision-makers.
5. A superior, more enjoyable atmosphere for conducting business.

All because life is much too short to have to put up with counter-productive foolishness.